We’re confident you’ll love your Zoe Lev Jewelry, but if your piece isn’t quite right, please submit a return form within 10 days of delivery to initiate a return (*exclusions apply). Returns or exchanges are only accepted on eligible items that are unworn, in original packaging, and shipped back within 5 days of receiving a return authorization code. Unauthorized returns or returns shipped after 15 days from delivery will not be accepted. Please note that exchanges are final sale and cannot be returned or exchanged further. See exclusions to returns below:

Return Exclusions: We will NOT authorize or accept returns/exchanges of any kind for the following items:

• Personalized: Any piece that includes initials or numbers (single or multiple); engraved items; name necklaces/pendants
• Items that are customized on our site with multiple choices of charms, enhancers, and options of different chains.
  
• Customizations/alterations: Custom sizes, lengths, colors and styles that are not offered on our site. 
  
• All Items from our Tennis Collection
  
• All Items from our Charm Locket Collection
• All items from our lab diamond collection
  
• All Items from our Fortune Collection
  
• All items from our Bead Collection
  
• All items from our Zodiac Collection
  
• All birthstone jewelry
  
• All Earrings for sanitary reasons
  
• Vermeil Collection
• Items purchased during our sales events (20% off and over)
  

There will be an 8% handling and restocking charge for all returns,
additionally service fees will not be refunded (i.e. Shipping and Rush
fees).

Submit the form below to initiate your return and we will respond with instructions and a return authorization number within 24 – 48 hours.

To help make gifting even easier this Holiday season, we are extending our typical return and exchange window. For eligible pieces purchased during or after our Black Friday sale, please submit a form by January 1st if you’d like to return or exchange. For a list of exclusions, please see below:

Return Exclusions: We will NOT authorize or accept returns/exchanges of any kind for the following items:

• Personalized: Any piece that includes initials or numbers (single or multiple); engraved items; name necklaces/pendants
  
• Customizations/alterations: Custom sizes, lengths, colors and styles that are not offered on our site. 
  
• All Items from our Tennis Collection
  
• All Items from our Charm Locket Collection
  
• All Items from our Fortune Collection
  
• All items from our Bead Collection
  
• All items from our Zodiac Collection
  
• All birthstone jewelry
  
• All Earrings for sanitary reasons
  
• Vermeil Collection
• Items purchased during our sales events (20% off and over)

There will be an 8% handling and restocking charge for all returns,
additionally service fees will not be refunded (i.e. Shipping and Rush
fees).

Submit the form below to initiate your return and we will respond with instructions and a return authorization number within 24 – 48 hours.